Terms and Conditions IDNCash – Complete Platform Usage Guide

01Acceptance of Terms and Conditions

Welcome to idncash. These Terms and Conditions ("Agreement") govern your use of the platform, website, mobile app, and all services provided by idncash ("Platform"). By accessing or using any part of our Platform, you acknowledge that you have read, understood, and agree to be bound by all provisions contained in this document.

If you do not agree with any part of these Terms and Conditions, you are not permitted to use the idncash Platform. Continued use of the platform after any amendments are published constitutes full acceptance of the latest version of these terms.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy which together form the entire agreement between you and idncash.

02Member Eligibility

To register and use idncash services, you must meet all of the following eligibility requirements at all times:

• You are 18 years and above at the time of registration and throughout the period of account use.
• You are an individual and not a corporate entity, corporation, or any other legal body.
• You are registering in your own name and not on behalf of another person.
• Your use of the platform is lawful under the laws of your place of residence.
• You have never been barred, banned, or had your membership revoked from IDNCash or any related platform previously.
• You are not on any controlled or sanctioned individuals list maintained by any enforcement authority.

IDNCash reserves the right to request proof of age verification at any time. Accounts found to be in breach of the minimum age requirement will be suspended immediately and any existing balance may be forfeited at IDNCash's discretion.

03Account Registration and Management

Each individual is only permitted to hold one account only at idncash. Multiple account ownership is strictly prohibited and may result in all associated accounts being suspended or permanently closed without prior notice, including forfeiture of any existing balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information, including your full name, email address, phone number, and valid identification details. False or incomplete information may result in your account being suspended.

You are fully responsible for the security of your account username and password. IDNCash recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.
• Report any unauthorised access to the idncash support team immediately.

Identity Verification (KYC) may be required before your first withdrawal is processed. Required documents include a valid national ID or passport and proof of current address. This is an industry-standard process designed to protect your account security.

04Deposits and Withdrawals

IDNCash supports a wide range of local payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and bank transfers. All financial transactions are processed using 256-bit SSL encryption to ensure full security.

Deposit Policy:

• Minimum deposit is RM 20 per transaction, unless otherwise stated in a specific promotion.
• All deposits must be made using a payment method registered under the member's own name.
• IDNCash does not accept deposits from third parties under any circumstances.
• Deposits are usually processed within a few seconds to 5 minutes.

Withdrawal Policy:

• Minimum withdrawal is RM 50 per transaction.
• Withdrawal requests that meet all requirements are processed within 1 to 24 business hours.
• IDNCash reserves the right to request additional verification documents before processing withdrawals that exceed certain limits.
• Withdrawals will only be processed to an account registered under the same member's name.
• Any withdrawal attempt suspected of fraud will be blocked and investigated.

05Bonuses, Promotions and Loyalty Programme

IDNCash offers a variety of promotions and bonuses to members from time to time. All bonuses are subject to rollover requirements and specific terms stated in each promotion offer. The following general rules apply to all IDNCash promotions:

• Each promotion can only be claimed once per member unless otherwise stated.
• Bonuses cannot be directly converted to cash without fulfilling the stipulated rollover requirements.
• IDNCash reserves the right to void any bonus suspected of being obtained through fraud or abuse.
• Rollover requirements must be met within the time period specified for each promotion.
• Bonuses are only valid for use within the game categories specified in the relevant promotion terms.
• Accounts found using multiple identities to claim bonuses will be suspended immediately.

The idncash VIP Programme rewards loyal members with exclusive benefits, including higher weekly cashback, increased withdrawal limits, dedicated customer support, and invitations to special events. Eligibility for VIP tier upgrades is based on cumulative wagering amounts within a specified period.

IDNCash reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any changes will be communicated through the official IDNCash website and mobile app.

06Game Rules and Ethics

All games available on idncash use a Random Number Generator (RNG) certified by independent international testing bodies. This ensures every game outcome is random, fair, and cannot be influenced by any party.

The following are strictly prohibited while using the idncash platform:

• Using automation software, bots, scripts, or any technical tools to play or detect game patterns.
• Exploiting any software bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Colluding with other members or IDNCash staff to defraud the platform.
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.
• Engaging in bonus abuse — such as registering multiple accounts or providing false information solely to claim bonuses.

Should idncash detect any suspicious activity or a breach of these rules, idncash reserves the right to restrict the account, void related transactions, and report the activity to the relevant authorities.

07Member Conduct and Responsibilities

IDNCash members are required to conduct themselves with courtesy and responsibility at all times while using the platform. The following behaviour is unacceptable and may result in disciplinary action:

• Using abusive, threatening, or offensive language towards idncash staff or other members.
• Posting obscene, offensive, or unlawful content while using the live chat feature.
• Harassing or attempting to deceive other members in any way.
• Spreading false information about idncash to the public.

You are solely responsible for ensuring that your use of the IDNCash platform complies with all applicable local laws. IDNCash does not provide legal advice, and you are encouraged to seek independent legal counsel if necessary.

IDNCash encourages responsible gambling at all times. If you feel that your gambling activity is beginning to have a negative impact on your life, please visit our Responsible Gaming for information and assistance.

08Account Suspension, Restriction, and Closure

IDNCash reserves the right to suspend, restrict, or close any member's account without prior notice under the following circumstances:

• Violating any provision of these Terms and Conditions.
• Providing false or inaccurate information during registration or the KYC process.
• Suspected involvement in fraudulent activity, money laundering, or other illegal activities.
• Failure to fulfil identity verification requirements within the stipulated timeframe.
• Upon instruction from the relevant authorities.

Members may also close their own account at any time by contacting the IDNCash support team. Account closures requested by members will be processed within 3 to 5 business days once all pending transactions have been settled.

If an account is closed due to a terms violation, idncash reserves the right to withhold any remaining balance as compensation, depending on the severity of the breach.

09Disclaimer and Limitation of Liability

The idncash Platform is provided "as is" and idncash makes no warranties, express or implied, regarding the reliability, suitability, or continued availability of the platform.

IDNCash shall not be held liable for:

• Any financial losses incurred as a result of game outcomes, whether wins or losses.
• Service disruptions caused by technical factors beyond IDNCash's control, including internet outages, power failures, or cyberattacks.
• Data or information loss resulting from circumstances beyond idncash's control.
• Indirect, consequential, or punitive damages under any circumstances.

Idncash's total liability to any member under any circumstances shall not exceed the net deposit amount made by that member within the 30 days preceding the claim.

10Privacy and Data Protection

IDNCash is committed to protecting the privacy and personal data of every member. The collection, processing, and storage of your personal data is carried out in accordance with the Privacy Policy IDNCash applicable concurrently with these Terms and Conditions.

By using the IDNCash platform, you agree that IDNCash may collect and process your personal data for the following purposes:

• Account management and identity verification (KYC).
• Secure processing of financial transactions.
• Compliance with legal requirements and anti-money laundering (AML) regulations.
• Service improvements and platform user experience enhancements.
• Communications regarding promotions and platform updates (with your consent).

IDNCash will not sell, rent, or share members' personal data with third parties without explicit consent, except as required by law. Please refer to the Privacy Policy for more information.

11Terms and Conditions Amendment

IDNCash reserves the right to amend, add to, or revise any part of these Terms and Conditions at any time at IDNCash's absolute discretion. Any amendments will take effect immediately upon publication on the official IDNCash website.

IDNCash will endeavour to notify members of significant changes through:

• In-app notifications via the idncash mobile app.
• Email the address registered to your account.
• Notices prominently displayed on the website's home page.

Continued use of the idncash platform after any amendments are published constitutes full acceptance of the latest version of the Terms and Conditions. If you do not agree with any amendment, you have the right to close your account by contacting our support team.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable provisions.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the IDNCash platform in general, our team is ready to assist you at any time.

• Live Chat: Available 24/7 directly through the idncash platform
• Support Email: [email protected]
• Telegram: Reach us via the official IDNCash Telegram account.
• WhatsApp: Contact us via the official number listed in the app.

The average response time of the idncash support team is under 2 minutes via Live Chat. For email enquiries, we aim to respond within 24 business hours.